1. Before international dispatch
After payment, Pantao procures the selected products. They are sent to our warehouse for visual inspection and, where appropriate, consolidation. Procurement and warehouse processing time is separate from carrier transit time.
2. Delivery price and address
The checkout calculates international delivery from the selected products, available weight and package data, destination and service. The order total is locked before payment. You are responsible for providing a complete, deliverable address and responding promptly to carrier or customs requests.
3. Estimates and delays
Estimated dates are not guarantees unless expressly identified as guaranteed. Customs, weather, carrier capacity, security screening and remote-area service can cause delays. If we cannot ship within the promised time, or within the period required when no time was promised, we will notify you and offer the options required by applicable law.
4. Tracking and delivery issues
Tracking becomes available after carrier handover. Report loss, visible damage, wrong delivery or a missing item through Order Support as soon as reasonably possible and include packaging, label and product evidence. We will review warehouse and carrier records before deciding the appropriate replacement, refund or claim.
5. Restrictions
Some products cannot be shipped to certain destinations because of safety, carrier or legal restrictions. We may remove an affected item before procurement and refund it. Customs and duties are addressed in the Customs & Duties Policy.